Refund Policy

Eligibility

Refunds apply to paid cohort seats and Process Companion retainers purchased under a Chat Networking invoice or enrolment confirmation. Orientation Calls are refundable if cancelled at least 24 hours before the scheduled start.

Timeframe

For cohort courses, a full refund is available if you cancel in writing at least 14 days before the cohort start date. Between 13 and 7 days before start, a 50% refund may apply. Within 6 days of start, fees are generally non-refundable except where required by law.

Full or partial refund conditions

A full refund is issued when Chat Networking cancels a cohort. Partial refunds may be offered if a documented technical failure prevents access to a majority of live sessions and we cannot provide a reasonable make-up path.

Non-refundable items

Completed Orientation Calls, downloadable materials once a cohort has started and materials have been accessed, and custom on-site facilitation already delivered are non-refundable.

Refund process

Email info@chat-networking.digital with your name, invoice number, course name, and reason. We confirm receipt within three business days.

Processing time and method

Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfers may take additional time depending on your institution.

Cancellation by Chat Networking

If we cancel or materially reschedule a program, you may choose a full refund or transfer to a later cohort at no extra fee.

Exceptions

Mandatory consumer rights under German law remain unaffected. Nothing in this Policy limits rights that cannot be waived by contract.

Contact for refund requests

Street: Eschenweg 21; City: Saalfeld; State/province/area: Freistaat Thuringen; Zip code: 07302; Country: Germany · Phone: 03671 10 99 60 · Email: info@chat-networking.digital